Privacy Policy

PROCESSING OF PERSONAL DATA

Mia Pagar OÜ, website miapagar.eeThe administrator is the data controller. To process payments, the necessary information is transmitted to the authorized processor.Montonio Finance OÜ.

PERSONAL DATA SUBJECT TO PROCESSING

The following data may be subject to processing:

– first and last name, phone number, email address;

– delivery address;

– bank account number;

– order and payment information (including purchase history);

– customer support contact information.

PURPOSE OF PERSONAL DATA PROCESSING

Personal data is used:

– for managing and delivering orders;

– to compile reviews from purchase history and analyze customer preferences;

– for processing refunds (bank account details);

– to resolve customer relations and service-related issues;

– to analyze the technical operation and user experience of the e-store (e.g., IP address, device information).

LEGAL BASIS

Data processing is carried out for the fulfillment of the contract between the customer and Mia Pagar OÜ, as well as for the fulfillment of legal obligations (e.g., accounting, consumer disputes).

PERSONAL DATA TRANSMISSION

Personal data may be transmitted:

– to assist customer service with questions related to purchase history;

– to deliver goods to the transport company;

– to the accounting service provider;

– to IT service providers, if necessary for the operation of systems or data storage.

ACCESSING AND CORRECTING DATA

Customers have the right to access and correct their data by contacting customer support at info@miapagar.ee.

WITHDRAWAL OF CONSENT

If the processing of data is based on the customer’s consent, the consent can be withdrawn at any time by notifying us via email.info@miapagar.ee.

STORAGE

Personal data will be stored:

– purchase history for up to 3 years;

– accounting data for up to 7 years;

– payment and dispute information until the claims are resolved or the statute of limitations has expired.

DATA DELETION

To delete data, a request must be sent to the specified address info@miapagar.ee. The request will be responded to within 30 days at the latest, along with more detailed information and a schedule.

DATA TRANSFER

The request for the transfer of personal data via email will be processed within 30 days. Before that, identity verification will be conducted.

DIRECT MARKETING

The email address will be used for direct marketing only if the customer has given consent. To unsubscribe from marketing communications, please click the link in the footer of the email or contact us at info@miapagar.ee.

DISPUTE RESOLUTION

Disputes related to the privacy policy will be resolved through Mia Pagar OÜ customer support:
Artelli tn 7, Kristiine District, Tallinn, Harju County, 10621, +372 5816 1375, info@miapagar.ee.

Supervisory Authority: Estonian Data Protection Inspectorate (info@aki.ee).